Terms and Conditions

1. Introduction & Acceptance of Terms

Welcome to Yalla Bali (yallabali.com), operated by PT Virtuoso Bali Indonesia, located at Sedang, Abiansemal, Badung, Bali, 80352, Indonesia. These Terms and Conditions govern your use of our website, private car charters, day activities, and multi-day tour packages across Bali and Indonesia. By registering an account, placing an order, or completing a payment on our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy in full.

2. Cancellation & Refund Policy

• 48-Hour Cancellation Window (Paid Orders): You may submit a cancellation request through your My Orders page provided the request is submitted at least 48 hours (2 days) prior to the scheduled tour or service date.
• Administrative Review & Gateway Fees: Approved cancellations are eligible for a refund minus non-refundable payment gateway processing fees, currency conversion charges, or administrative transfer costs.
• Late Cancellations (< 48 Hours): Because vehicles, drivers, and local activity slots are locked in advance, cancellation requests made less than 48 hours prior to the scheduled service date are automatically ineligible and non-refundable (0% refund).
• Unpaid / Pending Orders: Orders that are still in Pending Payment status may be cancelled immediately at any time prior to payment completion without penalty.
• Third-Party Tickets & Fast Boats: Certain third-party attraction vouchers, fast boat tickets (e.g., Nusa Penida or Gili Islands), or special event passes carry strict non-refundable policies imposed by the sub-supplier regardless of the 48-hour window.

3. Schedule Rescheduling Policy

We understand that travel itineraries can shift. You may request to reschedule the date or pickup time of a paid order subject to the following industry-standard conditions:

• 24-Hour Advance Notice: Rescheduling requests must be submitted through your My Orders page at least 24 hours (1 day) prior to the original scheduled service date.
• Subject to Availability: All date modifications are subject to driver, vehicle, and activity partner availability. If your preferred date or time slot is full, our team will assist in finding the closest alternative slot via WhatsApp or email.
• Rate & Seasonal Adjustments: If the rescheduled date falls on a high/peak season or involves a different package tier, any applicable price difference must be settled prior to departure.

4. No-Show, Late Arrival & Participant Changes

• Pickup Punctuality & No-Show: Please be ready at your hotel lobby or designated meeting point at least 10–15 minutes before the scheduled pickup time. If a guest fails to appear within the waiting grace period and cannot be reached via WhatsApp or phone, the booking will be marked as a No-Show and no refund or free reschedule will be granted.
• Unused Services & Early Returns: No partial refunds or credits will be issued for unused itinerary stops, voluntary early return to the hotel, or skipped entrance tickets once the tour has commenced.
• Group Size Reductions: Reductions in the number of participants (Pax) requested less than 48 hours prior to departure are non-refundable, as vehicle capacity and tiered pricing have already been reserved.

5. Guest Responsibilities, Health & Insurance

You are responsible for providing accurate booking details, including full names (matching passport/ID where required for tickets), active WhatsApp/phone contact numbers, and accurate hotel pickup locations. Guests participating in outdoor or adventure activities (such as water sports, ATV rides, rafting, or trekking) must comply with all safety briefings and age/health requirements set by the activity provider. We strongly recommend all international travelers carry comprehensive travel and medical insurance during their stay in Bali.

6. Weather Conditions & Force Majeure

We reserve the right to adjust routes, substitute equivalent attractions, or cancel a service prior to departure due to Force Majeure or safety hazards beyond our control—including extreme weather, unsafe sea/volcanic conditions, natural disasters, road closures, or mandatory Balinese religious ceremonies (such as Nyepi Day).

In the rare event that YallaBali must cancel an activity prior to departure due to unsafe weather or operational emergencies, guests will be offered a free reschedule to another available date or a full refund of the affected service. Sudden tropical rain showers occurring mid-tour after departure do not qualify for a refund.

7. Governing Law, Jurisdiction & Company Information

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising in connection with these Terms shall be resolved amicably first, or otherwise subject to the exclusive jurisdiction of the District Court in Bali, Indonesia.